Support Policy

Support Policy

At bdmall.com.bd, we are committed to providing exceptional support to our customers to ensure a seamless shopping experience. Our Support Policy outlines the levels of support available and the channels through which customers can reach us for assistance.

Support Channels:

  1. Email Support: For general inquiries, product information, or assistance with orders, you can reach our support team via email at support@bdmall.com.bd. We strive to respond to all emails within 24 hours during business days.

  2. Phone Support: If you prefer to speak with a member of our support team directly, you can contact us by phone at +880 XXX-XXXXXXX. Our phone lines are open from [insert hours of operation] on business days.

  3. Live Chat: Live chat support is available on our website during business hours. Simply click on the chat icon located in the bottom corner of the page to connect with a support representative in real-time.

Support Scope:

Our support team is available to assist with the following:

  • Product inquiries and recommendations
  • Order assistance, including tracking and status updates
  • Technical issues or difficulties encountered while using our website
  • General questions about our services, policies, or promotions

Support Limitations:

While we strive to assist our customers to the best of our abilities, there are some limitations to the support we can provide:

  • We are unable to provide support for products or services not purchased through bdmall.com.bd.
  • Technical support may be limited to troubleshooting issues related to our website or services and may not extend to third-party products or software.
  • Support for complex technical issues may require escalation to our technical team and may take longer to resolve.

Feedback and Suggestions:

We value your feedback and suggestions as they help us improve our products and services. If you have any suggestions for how we can enhance our support experience, please don't hesitate to reach out to us.

Changes to Support Policy:

We reserve the right to update or modify our Support Policy at any time without prior notice. Any changes to the policy will be reflected on this page. By continuing to use our services, you agree to abide by the terms of the Support Policy.

Thank you for choosing bdmall.com.bd. We appreciate your business and look forward to assisting you with all your shopping needs.


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